Refund Policy

Last Updated: February 1, 2025

This Refund Policy outlines the terms and conditions under which Sorelaxion ("we," "us," or "our") processes refund requests for our online seminar and educational services. By enrolling in our courses or seminars, you acknowledge and agree to the terms set forth in this policy.

1. General Refund Principles

We are committed to delivering high-quality educational content and ensuring student satisfaction. However, due to the nature of digital educational services and immediate access to course materials, refunds are subject to specific conditions outlined below.

2. Eligibility for Refunds

2.1 Standard Refund Window

Students may request a full refund within 14 days of initial enrollment, provided that:

No more than 20% of the course content has been accessed or downloaded
The student has not participated in live seminar sessions
No completion certificates have been issued
The request is submitted in writing via our official contact channels

2.2 Technical Issues

If you experience technical difficulties that prevent access to course materials, we will:

Attempt to resolve the issue within 5 business days
Provide a full refund if the issue cannot be resolved and is attributable to our platform
Extend access duration equivalent to the downtime period

2.3 Course Cancellation by Sorelaxion

In the event that we cancel a seminar or course, all enrolled students will receive:

A full refund of all fees paid
Notification at least 7 days prior to the scheduled start date when possible
The option to transfer enrollment to an alternative course of equal value

3. Non-Refundable Circumstances

Refunds will not be provided in the following situations:

Requests made after the 14-day refund window has expired
More than 20% of course materials have been accessed, viewed, or downloaded
Student has attended live seminar sessions or interactive workshops
Certificates of completion have been issued to the student
Student violation of our Terms of Service or Code of Conduct
Personal circumstances unrelated to course quality or delivery
Change of mind after substantial course engagement
Failure to attend scheduled sessions without prior notification

4. Partial Refunds

4.1 Pro-Rata Refunds

For multi-session seminars or extended courses, partial refunds may be considered on a case-by-case basis:

Calculated based on unused portion of the course
Subject to a minimum 25% administrative fee
Only available if less than 50% of total sessions have occurred
Must be requested in writing with valid justification

4.2 Subscription Services

For ongoing subscription-based access:

Cancellations take effect at the end of the current billing cycle
No refunds for partial months or unused time within a billing period
Students retain access to materials until subscription expiration

5. Refund Request Process

5.1 How to Request a Refund

To initiate a refund request, students must:

Submit a written request to contact@sorelaxion.com
Include enrollment details: course name, purchase date, and transaction reference
Provide a clear reason for the refund request
Submit the request within the applicable refund window

5.2 Processing Timeline

Once a valid refund request is received:

We will acknowledge receipt within 2 business days
Review and decision will be completed within 7 business days
Approved refunds will be processed within 10 business days
Refunds will be issued to the original payment method

5.3 Required Information

All refund requests must include:

Full name and email address associated with the enrollment
Course or seminar title
Date of purchase and payment confirmation number
Detailed explanation of the refund reason
Evidence of technical issues, if applicable

6. Payment Method Considerations

6.1 Credit and Debit Card Payments

Refunds to credit or debit cards typically appear within 5-10 business days after processing, depending on your financial institution.

6.2 Electronic Payment Services

For payments made through electronic payment platforms, refunds will be returned to the original account and may take 3-7 business days.

6.3 Bank Transfer Payments

Refunds for bank transfers require additional verification and may take 10-15 business days to process. Students must provide verified bank account details.

7. Course Transfers and Credits

7.1 Transfer to Alternative Courses

As an alternative to refunds, students may request to transfer their enrollment to a different course:

Transfer must be requested within 30 days of original enrollment
Available once per enrollment
Subject to course availability
Price differences may apply and must be paid before transfer

7.2 Course Credits

In lieu of a refund, we may offer course credits:

Valid for 12 months from issuance date
Can be applied to any future course or seminar
Non-transferable to other students
Cannot be exchanged for cash

8. Special Circumstances

8.1 Medical or Emergency Situations

We understand that unforeseen circumstances may arise. In cases of serious medical emergencies or exceptional situations:

Contact us immediately with supporting documentation
We will review requests on a compassionate, case-by-case basis
Options may include extended access, course transfer, or partial refund

8.2 Duplicate Purchases

If you accidentally purchase the same course multiple times:

Contact us within 48 hours of the duplicate transaction
Provide transaction details for both purchases
Full refund will be issued for the duplicate enrollment

9. Disputes and Resolution

9.1 Refund Disputes

If your refund request is denied and you wish to dispute the decision:

Submit a written appeal to contact@sorelaxion.com within 14 days of the decision
Include any additional supporting information or documentation
A senior team member will review your appeal within 10 business days
The appeal decision will be final

9.2 Chargeback Policy

Initiating a chargeback without first contacting us may result in:

Immediate suspension of access to all course materials
Termination of your student account
Inability to enroll in future courses

We encourage all students to contact us directly to resolve any payment concerns before pursuing chargebacks through their financial institution.

10. Course Quality Guarantee

We stand behind the quality of our educational content. If you believe a course does not meet the standards described in our promotional materials:

Report your concerns within 7 days of enrollment
Provide specific examples of discrepancies
We will investigate and may offer a full refund if claims are substantiated

11. Third-Party Payment Processors

We use secure third-party payment processors to handle transactions. Please note:

Processing fees charged by payment providers are non-refundable
Currency conversion fees are the responsibility of the student
Refund timelines may vary based on the payment processor used

12. Promotional and Discounted Enrollments

12.1 Promotional Pricing

For courses purchased at discounted or promotional rates:

Standard refund policies apply
Refunds will be issued for the amount actually paid
Promotional codes or discounts cannot be reused after refund

12.2 Bundle Purchases

For bundled course packages:

Partial refunds are not available for individual courses within a bundle
Full refund requires all courses in the bundle to meet refund eligibility criteria
Bundle pricing advantages are lost if unbundled

13. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

Be posted on this page with an updated "Last Updated" date
Apply to purchases made after the modification date
Not retroactively affect existing enrollments
Be communicated to active students via email when material changes occur

14. Contact Information

For questions, concerns, or to submit a refund request, please contact us:

Email: contact@sorelaxion.com
Phone: +61 3 6331 6225
Address: 22 Vine St, Bendigo VIC 3550, Australia

Our support team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM Australian Eastern Time.

15. Acknowledgment and Acceptance

By completing a purchase and enrolling in our courses or seminars, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy forms part of your agreement with Sorelaxion and should be read in conjunction with our Terms of Service and Privacy Policy.

We value your commitment to learning and strive to provide exceptional educational experiences. If you have any questions about this policy or need assistance, please do not hesitate to reach out to our support team.